Cash flow, creativity, and compassion are not mutually exclusive™
Welcome To
The Empathy Edge
Ready to infuse your brand, leaders, and cultures with genuine empathy to achieve phenomenal success?
Conversations with leaders, changemakers, and those who challenge the status quo.
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Roberta Matuson: Managing Difficult Conversations at Work
Nothing requires empathy more than going into a difficult conversation at work – asking for a raise, telling a coworker they are not pulling their weight, or even delivering a less-than-stellar performance evaluation to an employee. You know it’s not a conversation they want to…
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Tamsen Webster: Great Stories are Empathy Machines
Have you ever thought about a story as a persuasive argument or as making a case? Because that is what a good story does – it moves us to think or act in a new way. There is a structure to every good story that…
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Minter Dial: How Being Yourself Makes You a Better Leader
Being an effective leader requires you to be able to truly see yourself as you are – to know who you want to be, where you’re strong, and where you might fall down – and that requires hard inner work! In today’s episode, I had…
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Kevin Perlmutter: When Emotional Motivation Meets Brand Desire
We like to tell ourselves that we make purely logical purchase decisions, but we’re human and we do not. Regardless of the type of business you are in, humans have emotional reactions to every single decision they make, whether they know it or not. Today,…
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Michael Ventura: How to Apply Empathy to Tough Business Challenges
How do we apply empathy to solve tough business challenges? Taking the time to gather empathic insights might seem like it’s slowing you down, but doing so can actually help you solve the right problems, exceed your goals, and accelerate growth. In my conversation today…
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Dr. Adam Dorsay: How Ambition and Compassion Co-Exist for High-Performers
What can a psychologist who works with high-performers like Silicon Valley executives and professional athletes share with you about empathetic leadership? You’re about to find out from my guest, Dr. Adam Dorsa.! Today, we talk about the biggest reason ambitious leaders back away from empathy…
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Jamie Greenwood: Why Empathy for Others Starts with Compassion for Yourself
Empathy for others starts with empathy for yourself. Today’s guest, Jamie Greenwood, is going to break down exactly why this is true and how self-compassion makes you a strong leader. She reveals the truth about what self-care really means (and it is not what you…
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Sandy Thompson: How to Make People Fall in Love with Your Brand
The billion dollar marketing question: How do you make people fall in love with your brand? First step is that it requires you to understand your customer not as a “target” but as a real human being, with values, aspirations, and a life story. While…
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Dennis Geelen: Are you Truly Customer-Centric? You May Not Be
What does it really mean to be customer centric? It’s more than just polite customer service or occasionally asking customers what they think of you. It’s an ongoing mindset that is backed up by processes, structures, and tools to continue staying in lockstep with your…
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Evo Heyning: The Future of Virtual Connection and Experiences
The metaverse, virtual reality, immersive experiences – this is the future of how we connect. While some of you have embraced virtual connection this year, others have lamented the loss of empathetic connection. Today, I talk with Evo Heyning about creating immersive experiences and participatory…
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Heather Hiscox: The Surprising Empathy Gap in Social Impact That Hinders Change
When you think of empathetic organizations, you think of nonprofits and community organizations. Today, I talk with Heather Hiscox who discusses the need for those in the social impact space to embrace empathy so they can innovate, iterate, and better serve the communities they seek…
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Daniel Murray: Embedding Strategic Empathy into Business Model
What is strategic empathy? It’s ensuring you embed empathy into your business model – operationalize it, reward it, model it, and hold others accountable. Just as with any other brand value, when you’re all talk and no action, you can never truly reap the benefits…
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