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Blog
Maria’s weekly expert insight on empathy-led business, culture and brands
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Starbucks. I Owe You an Update
When I’m off the mark, I own it. A few months ago, I called out Starbucks, among other companies, in a Forbes piece for faking empathy. And when they started announcing changes like mandating the Sharpie-on-cup policy (personalized messages baristas had to write on each cup) , I was skeptical. I even said as much…
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You Are Your Decisions, Not Your Intentions
I have a confession. I have a habit, and my husband will absolutely back me up on this, of telling him that I thought about buying him something. I see something, think “oh he would love that,” life gets busy, and the thought never turns into action. And I always say the same thing when…
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The Research is Settled. Human Skills are the Competitive Edge Going into 2030
Two of the most respected research bodies in the world arrived at the same conclusion last year from two different directions. I’ve gone back to revisit the research and want to hare some context as you settle into Q3 and eventually, year-end planning. The World Economic Forum’s Future of Jobs Report 2025 and MIT Sloan’s…
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