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Welcome To
The Empathy Edge
Ready to infuse your brand, leaders, and cultures with genuine empathy to achieve phenomenal success?
Conversations with leaders, changemakers, and those who challenge the status quo.
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Catherine Bell: How to be An Awakened Company and Leader
Your organization is not just some static, monolithic thing. It’s actually a forest – living, breathing, adapting, full of evolving biodiversity. Often leaders get stuck, focusing on our productivity and numbers, and end up underperforming as a result, causing disengagement and mental health crises in…
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Dr. Michele Borba: Our Future Depends on Teaching Kids Empathy
Are children more or less empathetic than they used to be? We adults, parents or not, should care about the answer since younger generations are our future corporate, government, and civic leaders. How important is empathy to their success, and how can empathy be increased…
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Cynthia Owyoung: Diversity and Inclusion Deliver Real Results. But Have We Made Progress?
The data show that diverse leadership teams and inclusive cultures deliver better performance and engagement. So why are so many diversity, equity, inclusion, and belonging (DEIB) initiatives stalling out? My guest today, Cynthia Owyoung, shares where mistakes are being made and whether public pledges of…
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April Hot Take: How to Engage Your Dream Customers With Empathy
Porsche and Honda both make cars. They do NOT have the same brand story. They are not selling to the same people. Customers buy from them for very different reasons – not simply “because I need a car.” Your business, no matter what industry you…
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Renée Freeman: Coaching Leaders to Embrace Inclusion
You’re an executive who believes strongly in creating a diverse, equitable, and inclusive workplace. Now what? Many executives fear taking action in this space because they are afraid to fail in public. My guest today is Renée Freeman, Principal and founder of Freeman Consulting, a…
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Daina Middleton: How to Do Layoffs with Humanity, Inclusion, and Compassion
Leaders are being asked to be more emotionally aware and embrace emotions at work. But how to do that in ways that are appropriate and comfortable for everyone? Gone are the days when we separated work and life and we now realize that we can’t…
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March Hot Take: Leaders, Do You Understand the Assignment?
Leaders today need to understand the assignment. And it’s no longer about telling people what to do like a ruler from on high, filling out paperwork, or even getting a cushy office. Unless your WFH space is decked out and super-glam. So I ask you:…
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Tiffany Dufu: Elevating Women Through Support, Connection, and Accountability
How can we elevate women by connecting and engaging with each other and holding ourselves accountable to our intentions? How can companies who want to attract and retain top talent do the same? I had a great time talking with my guest today, Tiffany Dufu,…
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Dr. Gina Baleria: Empathy in Journalism and Today’s Media Landscape
Modern media and the state of journalism today is, well…interesting. With fake news, misinformation, and clickbait – combined with more news outlets folding or being snapped up by private equity companies – it’s a bit of a minefield. So I reached out to my friend…
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Emilia D’Ánzica: What Customer Success Managers Need to Succeed
If you’re not in tech, you may not be familiar with Customer Success (CS) within your organization and how essential it is to the company’s long-term success. Even if you do know what it is, perhaps your company isn’t fully leveraging what it can do…
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Rhonda George-Denniston: Why Betting on Your People Leads to Market Domination
Does your organization actually bet on its people? Like, truly invest in and grow your people – even if you know they may not stay more than a few years? Well, today, you’ll learn that doing so is a smart business strategy and one that…
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