Cash flow, creativity, and compassion are not mutually exclusive™
Welcome To
The Empathy Edge
Ready to infuse your brand, leaders, and cultures with genuine empathy to achieve phenomenal success?
Conversations with leaders, changemakers, and those who challenge the status quo.
Search for a specific topic:
-
Mara Glatzel: Why it’s Essential for High-Performers to Be “Needy”
“You’re so needy” – We say that like it’s an insult sometimes, but yes, yes you are needy. Because you’re human! And until we can learn to identify our needs, find the words to articulate them, and adjust our schedules and interactions on any given…
-
Minter Dial: How to Embed More Heart into AI
How will AI transform leadership and work? Can we “delegate empathy” to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss all of this and the role of empathy in AI with my special return guest…
-
Trent Griffin-Braaf: The Benefits and Myths of Hiring Formerly Incarcerated People
When you think about your company’s DEI efforts, are formerly incarcerated people in that equation? Probably not, right? Most companies shy away from hiring returning citizens for fear they can’t be trusted, will not deliver value, or won’t show up. And you would be wrong.…
-
Dr. Cori Lathan: Benevolent Cyborgs and a Techno-Optimist’s View on Technology
Benevolent cyborgs. Not a phrase you hear often these days. With all the hand-wringing and media fear-mongering about AI and new technologies, we seem to have lost the bigger vision of how technology can improve our lives. That’s why today, I’m speaking with Dr. Cori…
-
December Hot Take: Are You Outsourcing Empathy?
Welcome the final Hot Take of 2023! In this final Hot Take of the year, I’ll share a bit about how to find joy in what can feel like a dark, bleak time in the world and what empathy calls us to be for others.…
-
Katharine Manning: How Trauma Impacts Performance – and What Smart Leaders Can Do
How does trauma impact the workplace and organizational performance? If you’re a human being, then yes, trauma impacts you and your team. Trauma doesn’t care whether you’re at work or not. Everyone experiences trauma differently in their brain and body. The solution is to create…
-
John Southard: How Military History Can Transform Your Customer Engagement Strategy
A military historian walks into a company and transforms their customer engagement strategy to increase revenue and retention. While this might sound like the start of a very strange joke, it’s a true story. When searching for frameworks on how to better engage your customers…
-
Sarah R. Moore: It’s Possible to Parent AND Lead without Punishment- the Brain Science Behind It
Parenting has so many parallels with team leadership and after today’s episode, you’ll be better equipped to raise healthy, emotionally connected kids AND be a stronger leader that enables your team to collaborate and perform more effectively. Today, my guest parenting coach Sarah R. Moore…
-
Aransas Savas: Forget Journey Mapping: Define a More Valuable Customer Experience
Your customer is the lifeblood of your company. We hear this over and over again. Yet, companies don’t do a great job of crafting a customer experience that actually meets our needs, values our time, and helps us achieve our goals. Customer experience is all…
-
November Hot Take: How Gratitude Leads to Empathy
The reports are in. Unless you’ve been living under a rock, you are hearing more and and more about how having an attitude of gratitude enhances our lives – and our performance. In this November Hot Take episode, Maria shares about how embracing gratitude will…
-
Dia Bondi: How to Ask Like An Auctioneer
When we think of making big asks that will catalyze us into a new role, more funding, or higher pay, we tend to ask small for fear of hearing a dreaded NO. But today’s guest, Dia Bondi, explains the role empathy plays in making big…
-
Dr. Michelle Zhou: Empathic AI is Real and It’s Here – But We Need Everyone Involved!
Much of the AI you hear about these days is about large language models trained to look for commonalities and best next guesses. This causes a lot of fear around how AI will be abused – Will the bots take over? Are the inputs unbiased…
Ready to join the revolution?
Find out how empathetic your brand is RIGHT NOW, and join our newsletter to start shifting your perspective and transforming your impact.